NB! Textbooks are NEVER taken back in the last week before the exam and NOT when the period has ended.
Does Mens have a guarantee on my articles?
For all items that you purchase through the Mens website, the statutory warranty rules apply.
This means that an item must be in good condition. If you receive an article/book where this is not the case, we will be happy to help you find a suitable solution. We can send a replacement item or refund the purchase price.
I ordered books from Mens, but they arrived damaged. What should I do?
You have the right to return damaged books purchased from Mens within five working days. You can return the book by post.
How do I create an account?
During the ordering process you enter your address details and choose the delivery method. You can then view and change your details via my account.
You can also make changes to the delivery address and billing address the next time you order.
I cannot use my email address.
There are times when members try to log in with the account information from the Mens website. You need to create a separate account for the Mens web store (this website).
It is possible that you have previously created an account with another study association that is affiliated with the VU Boekhandel, or that you have previously ordered books from the VU Boekhandel itself using an email address. In all these cases you have to create a new account to order from Mens and therefore also use a different email address.
It is possible that you have previously created an account with a study association that is affiliated with one of the associations that is affiliated with Boekversellers.com.
If you want to order books through this site, you must use a different email address.
I forgot my password, what should I do?
You can easily request your password via my account on the website. After entering your email address you will receive a password reset link by email.
Note: the email address you use to access the Mens website does not work. You must create a separate account for the webshop to order books. See also the previous article.
I have moved, where can I report this?
You can change your details the next time you order.
I have a different e-mail address, where can I pass this on?
You can change your details the next time you order.
I want to receive my order at an address other than my home address. Is that possible?
You will receive the books at the address you specified when ordering.
Isn't this address correct? You can change your address details in my account or contact us by email. Please state in the communication that it concerns an order via Mens.
Where can I buy my textbooks?
You can buy textbooks online here.
Can I see which textbooks Mens has in stock?
You cannot see which books are in stock on our website. But you can count on it that all textbooks for the current and upcoming period or block can be delivered within a few days.
I have ordered a textbook, the course has already started, and I have been waiting for my delivery for several days. What now?
There may be some delay in the delivery of textbooks if the course started some time ago. We do everything we can to deliver your order as quickly as possible. Has the course not yet started and have you not received your order after a few days? Usually, if you don't have it, your fellow students won't either. Apparently there's something wrong with the title. It has not yet been printed or the publisher's stock has run out. We do our best to solve the problem quickly. In case of problems, we inform the teacher.
I bought a textbook, but I want to quit the course. Can I still return the book?
In exceptional cases you can return textbooks in consultation with an employee of Mens. Immediately state that it concerns an order via Mens.
I'm going to take a course, but I can't find it on the Mens website. What should I do now?
No books are prescribed for some subjects. Those courses are therefore not available online. It is of course possible that a course is not listed and a book is needed. We would like to hear about that omission
mijnstudievereniging@vuboekhandel.nl
I would like to buy all my textbooks at once, is that possible?
You can buy textbooks for the whole year, but we strongly advise against it. Not only is it expensive, but you also take a risk. Sometimes there are changes in the prescribed literature, or new editions of books appear. This may mean that you buy the wrong book, or that you have bought a book that you do not need at all. So if you order books per semester, you're always in the right place!
How much discount do I get on my textbooks if I am a member of Mens?
If you are a member of Mens, you will receive a very high discount on your textbooks.
Discount on Dutch study books
Before a period starts you will receive a 10 percent discount on Dutch titles when ordering online via Mens. This has to do with Dutch legislation. You will only receive this discount in the period stated online with the titles. Once the period has started, you will receive a 5 percent discount on the purchase of two different Dutch-language books from a study association.
Korting op English language books
English (study) books are always super cheap, with a discount of 15% on the suggested retail price, if you are a member of Mens.
Where can I join Mens?
You can become a member via this Mens website for the sale of textbooks. When ordering, you click on the button that you are not yet a member, but would like to become a member. Mens will then contact you to complete your membership.
Does Mens sell used textbooks?
Used books are sold through this website to members of Mens.
Can I sell my textbooks via Mens?
You can offer your textbooks that you no longer need for sale in June of each year. Mens informs you by email when you can offer your books through this site.
What price do I pay for a used book?
That differs per book. When ordering you can choose between 'used' and 'heavily used'. In the latter case you pay even less, but then there are markings present in the book.
Questions?
I couldn't find the answer to my question in the FAQ, what should I do now?
If your question is not listed, no problem. Send us an email and
Click here.